01 Οκτωβρίου 2023
Customer Service Specialist
Athens, Attiki, Greece
You will be part of a dynamic Customer Experience Team aiming to deliver quality service as part of an outstanding customer experience. You will communicate with customers and business partners via phone, email and chat in order to handle service requests and inquiries.
Your day-to-day:
- Achieve high rate on first call resolution
- Handle both incoming and outbound calls
- Handle written requests and emails
- Perform underwriting actions
- Handle documents’ issuance
- Conduct 1st level troubleshooting and technical support
- Assist customers and partners by providing product and service information
- Identify customers’ and partners’ needs to achieve satisfaction
- Assist with potential customer complaints
- Contribute to team effort by accomplishing related results
- Ensure compliance with relative policies and processes
What we are looking for:
- Proven working experience of at least 1 year in customer service
- Bachelor’s Degree in Insurance, Business Administration or related field
- Insurance CII Certification will be considered as a plus
- Excellent use of Microsoft Office Suite and familiarity with internal CRM applications
- Ability to work effectively independently and collaboratively
- Critical and analytical thinking and ability to achieve high quality results
- Excellent communication skills, writing and verbal, both in Greek and English
What we offer:
- The opportunity to work in a fast-paced environment of a leading multinational insurance company with a strong team culture
- Competitive remuneration package
- Health and Pension Insurance Plan
- Continuous learning and career growth opportunities
If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!
ERGO Insurance SA (Syngrou 173, Nea Smyrni PC 17121 – the “Data Controller”) records and processes your personal data, i.e. the data of persons who express their interest in a particular or future job and which come to its knowledge by sending their CVs directly to the company or through third parties. The purpose of processing is to support the process of assessing your formal qualifications and professional skills for the probability of a professional career in ERGO. Your CV is maintained in our database for a period of one year. For more information about the processing of your personal data, please visit the following link: https://www.ergohellas.gr/work-with-us-dpo