12 Νοεμβρίου 2023

Demand and Testing Coordinator

Athens, Attiki, Greece

As part of a dynamic Business Analysis & Application Development Governance Team, your aim will be to manage the demand for software services, coordinating testing activities and ensuring the successful delivery of high-quality software solutions.

Your day-to-day:

• Evaluate and prioritize IT software project demand, based on business value, feasibility and resource availability
• Maintain the demand management process
• Coordinate with business stakeholders, business analysts and software teams to define solution requirements and scope for demand requests
• Conduct regular communication with stakeholders to provide updates on demand status, timelines and resource allocation
• Monitor and report on KPIs, such as service fulfillment and customer satisfaction
• Plan and oversee the testing activities, ensuring the creation of comprehensive test plans and test cases
• Coordinate with project managers, business analysts and development teams to define testing requirements and timelines
• Collaborate with stakeholders to conduct user acceptance testing (UAT). Monitor and report on testing progress, defect status and overall product quality
• Continuously improve testing processes and tools to optimize efficiency and effectiveness
• Develop and implement testing strategies, methodologies and best practices to enhance the quality of software solutions

What we are looking for:

• BSc or MSc in Computer Science or relevant technology-related field
• At least 2 years of professional experience in demand management and/or testing coordination
• Solid knowledge of demand management and testing methodologies
• Familiarity with JIRA platform and its components (Confluence, Zephyr will be considered a plus)
• Critical and analytical thinking, problem solving abilities
• Advanced organizational and time-management skills
• Multi-tasking and ability to deliver high quality results with limited supervision
• Advanced communication skills both in Greek and English

What we offer:

• The opportunity to work in a fast-paced environment of a leading multinational insurance company with a strong team culture
• Competitive remuneration package
• Health and Pension Insurance Plan
• Continuous training and career growth opportunities

If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

ERGO Insurance SA (Syngrou 173, Nea Smyrni PC 17121 – the “Data Controller”) records and processes your personal data, i.e. the data of persons who express their interest in a particular or future job and which come to its knowledge by sending their CVs directly to the company or through third parties. The purpose of processing is to support the process of assessing your formal qualifications and professional skills for the probability of a professional career in ERGO. Your CV is maintained in our database for a period of one year. For more information about the processing of your personal data, please visit the following link: https://www.ergohellas.gr/work-with-us-dpo